1. Information We Collect

We collect the following information when you use nexStream:

• Account information — your email address and encrypted password
• Device information — a unique device identifier and device name for licence validation
• Payment information — transaction IDs and payment status. We do not store card numbers — all payment processing is handled by Stripe, PayPal or Revolut
• My List data — channels, VOD and series you save to your list for sync purposes
• Usage data — last seen timestamps for registered devices

2. How We Use Your Information

We use your information to:

• Provide and maintain your nexStream account
• Validate your licence and manage registered devices
• Sync your My List across devices
• Process payments and send purchase confirmations
• Send important account notifications such as trial expiry reminders
• Respond to support requests

3. Data Storage

Your data is stored securely on servers located in the European Union. We use industry-standard encryption and security practices to protect your information.

4. Third Parties

We use the following third-party services:

• Stripe — card payment processing. Subject to Stripe's Privacy Policy
• PayPal — PayPal payment processing. Subject to PayPal's Privacy Policy
• Revolut — Revolut payment processing. Subject to Revolut's Privacy Policy

We do not sell, rent or share your personal data with any other third parties for marketing purposes.

5. Cookies

We use a single cookie to remember your theme preference (light or dark mode). No tracking or advertising cookies are used.

6. Your Rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your account and associated data
• Object to processing of your data
• Data portability

To exercise any of these rights, contact us at [email protected]

7. Data Retention

We retain your account data for as long as your account is active. If you request account deletion, we will remove your personal data within 30 days, except where retention is required by law.

8. Children

nexStream is not directed at children under 13. We do not knowingly collect personal data from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email. Continued use of nexStream after changes constitutes acceptance of the updated policy.